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Report a Bug

Encountering a bug or issue while using the Videnly API? Follow the steps below to ensure it is reported accurately and resolved quickly.

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Step 1: Check the Documentation

Before reporting a bug, please review the API Reference and the FAQs to see if your issue is already addressed. Many common problems and their solutions can be found there.

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Step 2: Gather Details

To help us understand and fix the bug efficiently, please provide as much detail as possible:
  • Describe the Problem: Explain what you were trying to achieve and what went wrong. Include any error messages or unexpected behavior.
  • Include Steps to Reproduce: Provide clear, step-by-step instructions that explain how to reproduce the bug. This helps us pinpoint the issue faster.
  • Attach Relevant Information: Include details such as:
    • The endpoint you were using
    • Request and response examples
    • Your account details (e.g., API key, plan type)
    • Environment details (e.g., operating system, browser, programming language)

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Step 3: Reach Out to Support

If, after reviewing the documentation and the FAQs, you still need help, please reach out to our support team. Visit our Support Center and submit a request with all the details gathered in Step 2. By following these steps, you can help us resolve your issue faster and improve the Videnly experience for everyone. Thank you for your patience and cooperation!